Returns & Exchanges

We want you to love your Woolx merino wool gear, which is why we offer a 30-day satisfaction guarantee on all unworn and unwashed items. If your purchase doesn't meet your expectations, our streamlined return process makes it easy to find your perfect fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid USPS or UPS shipping label.

• 3.
  Pack and Ship

  Securely package your items in the original mailer if possible, attach the prepaid label, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.