Frequently Asked Questions
Everything you need to know about our premium Merino wool apparel.
How do I care for my Woolx Merino wool garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with a mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the wool's natural performance properties.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn and unwashed items within 30 days of delivery. Please use our online portal to generate a prepaid shipping label.
Does Woolx Merino wool itch?
Not at all. We use ultra-fine Merino wool fibers that are much thinner than traditional wool. This ensures a silky-smooth feel against the skin that is guaranteed to be itch-free and comfortable for all-day wear.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your gear sooner. Orders are usually processed within 24 hours.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Is your wool ethically sourced?
Absolutely. We only source non-mulesed wool from farmers who adhere to the highest standards of animal welfare and sustainable land management. Ethical production is at the core of the Woolx brand.